Lazybit

The best way to gather detailed troubleshooting information about Windows is the built-in System information tool. It generates a report that contains details about the hardware and software configuration. Here's how it works:

1. Press Start\Run
2. Type msinfo32 and press Enter
3. Once the program is loaded, press File\Save
4. Send the generated NFO file to your geeky friend who knows what to do with it

Here's what the report will contain:

• exact version of Windows and service packs;
• installed software;
• currently running applications;
• start up programs;
• system services and their status;
• hardware and hardware drivers (and their versions);
• partition table (indicating the size and file system of each drive);
• users and user-groups.